General inquiries

For questions about features, pricing, onboarding, or partnerships, contact our support desk at [email protected]. To help us assist you promptly, please include a concise description and any relevant context.

• Preferred contact method: email
• Response channel: reply from [email protected]
• Business hours: Monday–Friday, 09:00–18:00 UTC

Developer submissions

We invite developers to submit integrations, extensions, and partner opportunities that align with Epebu’s roadmap. To initiate a submission, please email [email protected] with the following details:

• Project name and a brief overview
• Use case and any API endpoints or integration points
• Platform targets, prerequisites, and compatibility
• References, demos, or sample workloads (if available)
• Point of contact and estimated timeline

Our partnerships team will review your submission and respond with next steps, required documentation, and expected timelines. Please anticipate a standard review during normal business hours.

Response times

We are committed to providing clear, timely guidance across all inquiries. Typical timelines are:

• General inquiries: 24–48 hours
• Developer submissions: 3–5 business days for initial review
• Urgent incidents: acknowledgement within 4 hours via our on-call channel

Notes: Times depend on current volume, complexity, and business hours (UTC). For the fastest attention, please include essential details in your initial message.